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Terms of Service

Effective Date: August 16th, 2024

Welcome to Saraswoti Media Pvt. Ltd. (“we,” “our,” “us”). By accessing or using our website, www.saraswotimedia.com (the “Site”), and any services or products offered by us, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our Site.

1. User Accounts

  • Account Creation: Users may create an account on our Site by providing a valid email address, username, and password. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
  • Account Security: You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to protect your account information.

2. Orders and Cancellations

  • Order Processing: We strive to process and fulfill orders promptly. For custom orders, please note that production times may vary, and we will notify you of the estimated completion time.
  • Cancellations: Orders may be canceled within 24 hours of placement. After this period, cancellations are no longer accepted.
  • Modifications: Modifications to orders can be made within 2 business days of placing the order, provided the product has not already been made. Once production has started, modifications may not be possible.

3. Payment Terms

  • Payment Requirements: Payment terms are outlined in our Payment Policy. Custom orders in India and Nepal require a deposit, while international orders require full payment upfront.
  • Refunds: We do not issue refunds for any orders once placed, including custom orders, printing services, and digital services where the service has already been rendered or is in progress.

4. Shipping

  • Shipping Policy: Our Shipping Policy details the shipping methods, fees, and delivery timeframes. We offer free shipping for certain products and destinations. For more information, please refer to our Shipping Policy.

5. Intellectual Property

  • Ownership: All content, designs, logos, trademarks, and other intellectual property on our Site are owned by or licensed to Saraswoti Media Pvt. Ltd. and are protected by copyright, trademark, and other intellectual property laws.
  • Use of Content: You may not use, reproduce, distribute, or modify any content from our Site without our prior written permission.

6. User Conduct

  • Prohibited Activities: You agree not to engage in any activity that could harm our Site, disrupt its operations, or infringe on the rights of others. This includes, but is not limited to, unauthorized access, data scraping, or any form of abusive or unlawful conduct.

7. Limitation of Liability

  • Disclaimer: Our Site and services are provided "as is" without warranties of any kind, either express or implied. We disclaim all warranties to the fullest extent permitted by law.
  • Limitation: To the extent permitted by law, Saraswoti Media Pvt. Ltd. will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Site or services.

8. Indemnification

You agree to indemnify and hold harmless Saraswoti Media Pvt. Ltd., its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of your use of the Site, violation of these Terms, or infringement of any intellectual property or other rights.

9. Changes to Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with the updated effective date. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Nepal, without regard to its conflict of law principles. Any disputes arising from or related to these Terms will be resolved in the courts of Nepal.

11. Contact Us

If you have any questions about these Terms of Service or our Site, please contact us at:

Saraswoti Media Pvt. Ltd.

New Plaza-29, Kathmandu, Nepal, 44600

Email: [email protected]

Phone: +977-9767657875

Thank you for choosing Saraswoti Media Pvt. Ltd. We appreciate your business!