Privacy Policy

1. Introduction

Saraswoti Media Pvt. Ltd. ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, company name, business address
• Account Information: Username, password (encrypted), communication preferences
• Order Information: Products/services ordered, billing address, delivery address, payment details
• Communication Data: Messages, emails, feedback, and correspondence with our team
• Business Information: Company registration, PAN/VAT numbers for B2B transactions

2.2 Information Automatically Collected

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, click patterns, referring URLs
• Location Data: General geographic location based on IP address
• Cookies and Tracking: See Section 8 for detailed cookie information

2.3 Information from Third Parties

• Social media platforms when you interact with our social content
• Business partners and referrals
• Publicly available sources for business contact information

3. How We Use Your Information

3.1 Providing Services

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Schedule deliveries and installations
• Send order confirmations, updates, and invoices
• Manage your account and preferences

3.2 Business Operations

• Improve our products, services, and website
• Analyze usage patterns and customer behavior
• Conduct market research and business analytics
• Develop new products and services
• Ensure security and prevent fraud

3.3 Marketing and Communications

• Send promotional materials and newsletters (with your consent)
• Notify you about special offers, new products, and events
• Personalize your experience based on preferences
• Conduct surveys and collect feedback

3.4 Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and prevent illegal activities
• Enforce our terms and conditions
• Protect our rights, property, and safety

4. Legal Basis for Processing

We process your personal data based on:

• Contractual Necessity: To fulfill orders and provide services you requested
• Consent: For marketing communications and optional features
• Legitimate Interests: For business operations, security, and service improvement
• Legal Obligations: To comply with tax, accounting, and other legal requirements

5. Information Sharing and Disclosure

5.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5.2 Service Providers

We may share information with trusted service providers who assist us in:

• Payment processing (banks, digital wallets)
• Shipping and logistics partners
• Cloud hosting and data storage
• Analytics and marketing tools
• Customer support platforms

5.3 Business Partners

• Vendors and suppliers for order fulfillment
• Installation partners outside Kathmandu Valley
• Franchise or distribution partners (if applicable)

5.4 Legal Requirements

We may disclose information when required by:

• Court orders or legal processes
• Government authorities and regulatory bodies
• Law enforcement requests
• Protection of rights, safety, or property

5.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change.

6. Data Security

6.1 Security Measures

We implement appropriate security measures including:

• SSL/TLS encryption for data transmission
• Secure servers and firewall protection
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

6.2 Payment Security

• We do not store credit card or bank account details
• Payments processed through secure third-party gateways
• PCI-DSS compliant payment partners

6.3 Data Breach Procedures

In the unlikely event of a data breach affecting your personal information, we will notify affected individuals and relevant authorities as required by law.

7. Data Retention

7.1 Retention Periods

• Customer accounts: Duration of account plus 5 years
• Order history: 7 years (as required for tax purposes)
• Marketing data: Until consent withdrawn or 3 years of inactivity
• Website analytics: 26 months
• Communication records: 3 years

7.2 Deletion

Upon request or when retention period expires, we securely delete or anonymize your personal data, unless retention is required by law.

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences
• Marketing Cookies: Track advertising effectiveness (with consent)

8.2 Managing Cookies

• Browser settings can be adjusted to block or delete cookies
• Cookie consent banner allows you to manage preferences
• Blocking essential cookies may affect website functionality

8.3 Third-Party Analytics

We use analytics tools including:

• Google Analytics for website traffic analysis
• Facebook Pixel for advertising optimization
• These services have their own privacy policies

9. Your Rights

You have the following rights regarding your personal data:

9.1 Access

Request a copy of personal data we hold about you.

9.2 Rectification

Request correction of inaccurate or incomplete data.

9.3 Erasure

Request deletion of your personal data (subject to legal retention requirements).

9.4 Restriction

Request limitation of processing in certain circumstances.

9.5 Data Portability

Receive your data in a machine-readable format.

9.6 Objection

Object to processing based on legitimate interests or for direct marketing.

9.7 Withdraw Consent

Withdraw consent for processing based on consent at any time.

9.8 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days of receiving your request.

10. Marketing Communications

10.1 Opt-In

• We only send marketing emails with your explicit consent
• Consent obtained through clear opt-in checkboxes
• We do not use pre-checked boxes

10.2 Opt-Out

• Unsubscribe link included in all marketing emails
• Reply "STOP" to opt out of SMS marketing
• Contact us directly to update preferences
• Opt-out processed within 48 hours

10.3 Transactional Communications

Order confirmations, delivery updates, and service-related communications are not considered marketing and cannot be opted out of while using our services.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

12. International Data Transfers

Our primary operations and data storage are in Nepal. If we transfer data internationally (e.g., to cloud services), we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any linked sites you visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email or website notice. Continued use of our services after changes constitutes acceptance of the revised policy.

15. Contact Us

For privacy-related questions, concerns, or requests:

We aim to respond to all privacy-related inquiries within 30 days.

16. Governing Law

This Privacy Policy is governed by the laws of Nepal. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Nepal.