Shipping Policy

Effective Date: August 16th, 2024

At Saraswoti Media Pvt. Ltd., we are committed to providing you with a seamless shopping experience. Below is an outline of our shipping policies:

1. Shipping Destinations

Nepal and India: We offer free shipping for all products to Nepal and India.

Other Countries: For all other international destinations, we charge a shipping fee based on the total order amount.

Neon Signs and Fabric Light Boxes: We provide free shipping globally for neon signs and fabric light boxes.

2. Shipping Methods and Carriers

Local Shipments: For deliveries within Nepal and India, we use local third-party delivery companies to ensure timely and efficient service.

International Shipments: For international orders, we use DHL for reliable and expedited shipping services.

3. Lead Time

Custom Orders: The lead time for custom orders varies between 1 to 12 days, depending on the complexity and customization requirements. Customers will be notified via email once their custom order is in progress and provided with an estimated delivery date.

In-Stock Items: Orders for in-stock items typically ship within 1-3 business days.

4. Tracking Your Order

Tracking Information: We provide tracking numbers for all orders when available. You will receive an email with your tracking information once your order has been dispatched. For international orders, tracking information is provided by DHL.

5. Shipping Fees

Nepal and India: Shipping is free for all orders to these countries.

Other International Destinations: Shipping fees are calculated based on the total order amount and are added at checkout.

Neon Signs and Fabric Light Boxes: Free shipping is provided for these items regardless of the destination.

6. Delivery Timeframes

Domestic Orders (Nepal and India): Delivery times vary based on location but typically range from 3 to 7 business days.

International Orders: Delivery times vary depending on the destination and shipping method but usually range from 5 to 15 business days.

7. Customs Duties and Taxes

For international orders, customs duties, taxes, and import fees may apply depending on the destination country. These fees are the responsibility of the customer and are not included in the shipping charges. Please check with your local customs office for more information.

8. Order Issues

If you encounter any issues with your order, such as delays, damage, or missing items, please contact us via chat or contact us page or +977 - 9767657875 . We will do our best to resolve the issue promptly.

9. Changes to This Policy

We may update our shipping policy from time to time. Any changes will be posted on this page, and you are encouraged to review this policy periodically.

10. Contact Us

If you have any questions about our shipping policy, please reach out to us at:

Saraswoti Media Pvt. Ltd. 

New Plaza-29, Kathmandu, Nepal, 44600  

Email: [email protected]

Phone: +977 - 9767657875

Thank you for shopping with Saraswoti Media Pvt. Ltd. We appreciate your business!