Shipping & Delivery Policy

1. Overview

Saraswoti Media Pvt. Ltd. ("Company," "we," "us," or "our") is committed to delivering your orders safely and on time. This Shipping & Delivery Policy outlines our delivery procedures, coverage areas, timelines, and associated costs for products and services ordered from us.

We provide shipping and delivery services throughout Nepal, with specialized services available in the Kathmandu Valley and major cities across all seven provinces.

2. Delivery Coverage Areas

2.1 Kathmandu Valley (Primary Service Area)

• Kathmandu Metropolitan City
• Lalitpur Metropolitan City (Patan)
• Bhaktapur Municipality
• Kirtipur Municipality
• Madhyapur Thimi Municipality
• All surrounding municipalities and rural areas within the valley

2.2 Major Cities (Extended Service Area)

• Pokhara Metropolitan City
• Biratnagar Metropolitan City
• Bharatpur Metropolitan City
• Birgunj Metropolitan City
• Butwal Sub-Metropolitan City
• Dharan Sub-Metropolitan City
• Hetauda Sub-Metropolitan City
• Nepalgunj Sub-Metropolitan City
• Itahari Sub-Metropolitan City
• All provincial capitals and district headquarters

2.3 Other Areas

We deliver to all accessible areas of Nepal. Remote and hill district deliveries may require additional time and costs. Please contact us for specific delivery quotes to remote locations.

3. Delivery Timeframes

3.1 Standard Delivery Times

3.2 Express Delivery

• Available for Kathmandu Valley: Same day or next day delivery
• Available for major cities: 2-3 business days
• Express delivery subject to additional charges (see Section 4)
• Express service availability depends on product type and stock

3.3 Production Time (Custom Orders)

Delivery times for custom products begin after:

• Design approval received
• Advance payment confirmed
• All specifications finalized

4. Shipping Costs

4.1 Kathmandu Valley Delivery

• Orders above NPR 10,000: FREE delivery
• Orders below NPR 10,000: NPR 200-500 depending on size/weight
• Express/Same-day delivery: NPR 500-1,500 additional

4.2 Outside Kathmandu Valley

• Shipping costs calculated based on weight, dimensions, and destination
• Fragile items (light boxes, acrylic signs) require special packaging
• Large format items may require freight shipping
• Exact shipping costs provided in quotation

4.3 Special Handling

Additional charges may apply for:

• Oversized items requiring special vehicles
• Fragile products requiring enhanced packaging
• Items requiring multiple delivery personnel
• Deliveries to restricted access areas
• Weekend or holiday deliveries

4.4 International Shipping

For deliveries outside Nepal (India, Tibet, or other countries), please contact us directly for custom shipping quotes. International orders are subject to customs duties and import taxes payable by the recipient.

5. Installation Services

5.1 Installation Coverage

• Kathmandu Valley: Full installation services available
• Major cities: Installation available with advance scheduling
• Other areas: Installation available on project basis

5.2 Installation Included Products

Professional installation is included with:

• Channel letter signs
• Large format light boxes
• Pole signs and pylons
• Storefront signage packages
• LED boards and digital displays

5.3 Installation Charges

• Standard installation included in product price for Kathmandu Valley
• Outside valley: Travel and accommodation charges apply
• Complex installations: Additional labor charges may apply
• Height work requiring scaffolding/lift: Equipment rental additional

5.4 Site Requirements

For installation, clients must ensure:

• Safe access to installation site
• Electrical points ready (for illuminated signs)
• Necessary permissions from building management/landlord
• Clear workspace at installation area
• Parking/access for installation vehicles

6. Order Processing

6.1 Order Confirmation

• Orders confirmed upon receipt of advance payment
• Order confirmation sent via email and/or WhatsApp
• Production begins after design approval (for custom items)

6.2 Order Tracking

• Production updates provided via WhatsApp for custom orders
• Dispatch notification sent when order ships
• Delivery coordination via phone call before arrival

6.3 Delivery Scheduling

• Preferred delivery time can be requested
• Someone must be available to receive the delivery
• Reschedule requests at least 24 hours in advance
• Failed delivery attempts may incur re-delivery charges

7. Packaging

7.1 Standard Packaging

• All products professionally packaged for safe transit
• Acrylic products wrapped in protective film
• Light boxes secured in custom crates
• Fragile items marked clearly

7.2 Eco-Friendly Packaging

• We use recyclable materials wherever possible
• Packaging materials can be returned for recycling
• Minimal packaging option available upon request

8. Receiving Your Order

8.1 Inspection at Delivery

Upon receiving your order:

• Inspect packaging for external damage before signing
• Note any visible damage on delivery receipt
• Open and check contents as soon as possible
• Report any damage within 24 hours of delivery

8.2 Signature Requirements

• Signature required for all deliveries
• ID verification may be required for high-value orders
• Authorized representative may sign on your behalf

8.3 Unattended Delivery

• We do not leave packages unattended
• If recipient unavailable, delivery rescheduled
• Security guard/reception can receive on your behalf with authorization

9. Damaged or Lost Shipments

9.1 Damaged Products

• Report damage within 24 hours of delivery with photos
• Keep original packaging for inspection
• We will arrange replacement or repair at no cost
• Damage claims require delivery receipt documentation

9.2 Lost Shipments

• Report non-delivery if not received within expected timeframe
• Investigation conducted with shipping partners
• Replacement shipped or full refund provided for lost items

9.3 Insurance

• All shipments insured during transit
• Insurance covers manufacturing defects and transit damage
• Does not cover damage from improper handling after delivery

10. Delays and Force Majeure

10.1 Delivery Delays

We are not liable for delays caused by:

• Natural disasters (earthquakes, floods, landslides)
• Civil unrest, strikes, or bandh
• Government restrictions or curfews
• Road conditions (especially during monsoon)
• Incorrect or incomplete delivery address
• Recipient unavailability

10.2 Communication

• Delays communicated proactively when possible
• Revised delivery estimates provided
• Options for cancellation or waiting offered for significant delays

11. Returns and Exchanges

• Defective products can be returned within 7 days of delivery
• Custom/personalized products not eligible for return
• Return shipping coordinated and paid by Saraswoti Media for defects
• See our Return Policy for complete details

12. Contact Information

For shipping and delivery inquiries:

13. Policy Updates

This Shipping & Delivery Policy may be updated periodically to reflect changes in our operations or service areas. The latest version will always be available on our website. Significant changes will be communicated to active customers via email or WhatsApp.